Return & Exchange Policy for Blue Bear Ring

Last updated: August 8, 2026

Thank you for shopping at our family-owned business, Blue Bear Ring!

We want you to absolutely love your new jewelry. If you are not entirely satisfied with your purchase, or have questions about how your items will get to you, we are here to help.

1. Shipping Policy

Order Processing Timeframes

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification containing your tracking information once your order has shipped.

Shipping Costs & Solutions

Domestic Shipping: We offer a variety of standard and expedited domestic shipping options. Shipping charges for your order will be calculated and displayed at checkout.
International Shipping: We offer international shipping to Canada and Mexico only. Delivery times and shipping rates vary depending on the destination and will be calculated at checkout.

Please note: Your order may be subject to import duties and taxes once a shipment reaches your destination country. Blue Bear Ring is not responsible for these charges.

Potential Service Interruptions

While we strive to meet all delivery estimates, please note that shipping carriers may occasionally experience unexpected delays due to severe weather, high volume periods, or other service interruptions outside of our control.

2. Returns

You have 14 calendar days to return an eligible item from the date you received it.

Eligibility Requirements: To be approved for a return, your item must be:

Unused and in the exact condition that you received it.
In the original packaging (jewelry box and/or pouch).
Accompanied by a receipt or proof of purchase.

Non-Returnable Items: For hygiene and safety reasons, the following items are final sale and cannot be returned:

Pierced Earrings (hoops, studs, etc.)
Custom or Personalized Jewelry (engraved items, initial necklaces)
Sale or Clearance items

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you of the status of your refund after the inspection is complete.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain number of days, depending on your card issuer's policies.
Please note: Original shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.

For Defective Items: Send us an email at [email protected] and mail your item to: 2108 N ST #16827, Sacramento, CA, 95816, USA
For Style/Size Changes: If you wish to exchange an item for a different style or size, please return your original item for a refund (adhering to the return policy timelines above) and place a new order for the desired item.

5. Return Shipping

You will be responsible for paying your own shipping costs when returning your item.

Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Mail your product to: 2108 N ST #16827, Sacramento, CA, 95816, USA

6. How to Initiate a Return

To ensure your return is processed smoothly, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your Order Number and the reason for the return.
Package: Securely pack the item in its original packaging, including the receipt and the tracking number provided (if applicable).
Ship: Ship the package to the address provided in the instructions via USPS (preferred) or your preferred shipping carrier.

7. Damaged or Defective Items

If you received a damaged or defective piece, please contact us immediately at [email protected] within 48 hours of delivery. Please include photos of the damage and your order number. We will work with you to resolve the issue promptly!

Contact Us: If you have any additional questions about shipping, returns, or our products, please get in touch with us at [email protected].

Thank you for supporting our small family business!

Return & Exchange Policy for Blue Bear Ring

1. Shipping Policy

Order Processing Timeframes

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification containing your tracking information once your order has shipped.

Shipping Costs & Solutions

Domestic Shipping: We offer a variety of standard and expedited domestic shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Potential Service Interruptions

While we strive to meet all delivery estimates, please note that shipping carriers may occasionally experience unexpected delays due to severe weather, high volume periods, or other service interruptions outside of our control.

2. Returns

You have 14 calendar days to return an eligible item from the date you received it.

Eligibility Requirements: To be approved for a return, your item must be:

Unused and in the exact condition that you received it.

In the original packaging (jewelry box and/or pouch).

Accompanied by a receipt or proof of purchase.

Non-Returnable Items: For hygiene and safety reasons, the following items are final sale and cannot be returned:

Pierced Earrings (hoops, studs, etc.)

Custom or Personalized Jewelry (engraved items, initial necklaces)

Sale or Clearance items

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you of the status of your refund after the inspection is complete.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain number of days, depending on your card issuer's policies.

Please note: Original shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.

For Defective Items: Send us an email at [email protected] and mail your item to: 2108 N ST #16827, Sacramento, CA, 95816, USA

For Style/Size Changes: If you wish to exchange an item for a different style or size, please return your original item for a refund (adhering to the return policy timelines above) and place a new order for the desired item.

5. Return Shipping

You will be responsible for paying your own shipping costs when returning your item.

Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Mail your product to: 2108 N ST #16827, Sacramento, CA, 95816, USA

6. How to Initiate a Return

To ensure your return is processed smoothly, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your Order Number and the reason for the return.

Package: Securely pack the item in its original packaging, including the receipt and the tracking number provided (if applicable).

Ship: Ship the package to the address provided in the instructions via USPS (preferred) or your preferred shipping carrier.

7. Damaged or Defective Items

If you received a damaged or defective piece, please contact us immediately at [email protected] within 48 hours of delivery. Please include photos of the damage and your order number. We will work with you to resolve the issue promptly!

Contact Us: If you have any additional questions about shipping, returns, or our products, please get in touch with us at [email protected]. Thank you for supporting our small family business!

Contact Us: If you have any additional questions about shipping, returns, or our products, please get in touch with us at [email protected].

Thank you for supporting our small family business!